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Support FAQ

Frequently Asked Questions

I haven´t recieved my download link in email after my purchase?

Please verify you have a correct, working email address on your PayPal account, as well as checking any spam filters or folders you may have.

You can re-request your download link information from the Retreive Lost Link page. Enter the email address used at purchase, to resend this information to your email address on your PayPal account.

I´ve lost my download link information, can you resend it to me?

You can re-request your download link information from the Retreive Lost Link page. Enter the email address used at purchase, to resend this information to your email address on your PayPal account.

How do I get the latest version of my product?

Your download link recieved in email at purchase, will always point to the latest version of your product.

If you cannot find your original download email, you can re-request your download link information from the Retreive Lost Link page. Enter the email address used at purchase, to resend this information to your email address on your PayPal account.

I need the unlock code for the product I purchased?

Unlocking can be done thru the software you´ve purchased, please refer to the manual for the unlock procedure.

Unlocking can also be done via the Server Elements website at the Product Unlock page, please read the instructions on how to obtain the information needed.

All manuals are available from the Product Manuals page.

I own one of your products, do I qualify for discount pricing?

Enter your full name and email address at the Product Discounts page, you´ll be presented with the discounts available to you.

Do you offer a demo of your product?

We currently do not offer any demo versions, we suggest reading the documentation available on the website from the Documentation page, or asking questions in our Support Forums

If you have any additional questions not covered here, please use the Support Inquiry page.
 

Title: Support FAQ
URL: http://www.serverelements.com/?target=Support_FAQ
Printed: Thursday June 22nd, 2017

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